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Organisation of self-regulation

Name:

Austrian E-Commerce Trust Mark

Based in:

Austria

Type of organisation:

Non-profit organisation

Geographical scope:

Europe

Content-related scope:

web

Related areas:

consumer rights,
data protection / privacy,
youth protection

The E-Commerce Trust Mark confirms the voluntary undertaking of companies to comply with the criteria and quality features in processing electronic business and other electronic transactions with consumers in the sense of the consumer protection legislation.

The criteria for the Trust Mark include the definition of new quality standards in the areas supplier identification, contractual conditions, product description, forms of payment, permissible response times, rights of cancellation and return, and data protection. The Trust Mark criteria regulate the process and the conditions of electronic commercial transactions for those companies permitted to carry the Trust Mark. They do not give any information about the quality or other performance characteristics of the products and services offered by the users of the Mark.